Help Centre
FAQ
Where is your business located?
NEXUSOLUTION LTD is based at 182 High Street North, London, E6 2JA, United Kingdom.
Where can I find product specifications?
Motor, battery, range, size, speed and other available specifications are displayed on each product page. Check the exact product listing before placing an order.
How can I track my order?
Use the Track Your Order link in the website navigation or footer. Tracking information is available after your order has been dispatched and the carrier has activated the tracking number.
How long does delivery take?
Please refer to the Shipping Policy and the delivery estimate shown for your order. Delivery times can vary by destination, product and carrier.
What if I need to return an order?
Please review the Returns & Refund Policy for eligibility, time limits and return instructions before sending an item back.
How do I contact customer support?
Open the Contact Us page and send your enquiry through the secure contact form. For order-related requests, include your order number.